Frequently Asked Questions
Everything you need to know about bringing modern design to your home.
What is the standard lead time for furniture orders?
Most in-stock items ship within 3-5 business days. For custom or made-to-order pieces, lead times typically range from 8 to 14 weeks depending on the artisan's schedule.
Do you offer White Glove Delivery?
Yes, we offer White Glove Delivery for most large furniture items. This service includes inside delivery, room-of-choice placement, light assembly, and removal of all packaging materials.
What is your return policy for home decor?
We accept returns on most non-furniture items within 15 days of delivery, provided they are in original packaging. Please note that custom-made furniture and final sale items are non-returnable.
How can I track my shipment?
Once your order departs our warehouse or the manufacturer, you will receive an email with a tracking number and a link to the carrier's portal to monitor your delivery progress.
Are your products covered by a warranty?
All products sold through HORNE are covered by the specific manufacturer's warranty. We only partner with brands that stand behind their craftsmanship and material quality.
Do you offer trade discounts for interior designers?
Absolutely. We have a dedicated Trade Program that offers exclusive pricing, personalized service, and order management for interior designers, architects, and developers.